In this role, you will drive team engagement, enhance operational processes, and provide hands-on coaching to ensure success across multiple locations. If you’re passionate about retail, training, and making a real impact, we’d love to hear from you!

About the role:

As a Retail Operations Specialist, you will play a key role in identifying training opportunities, upskilling team members, and assisting with training plans to support their growth and development. You will lead by example, working closely with store teams, CSC, and Support Office. Through regular communication, coaching, and hands-on support, you will drive continuous improvement, ensuring teams are confident and equipped to succeed.

RESPONSIBILITIES INCLUDE:

• Conducting regular visits to Amart stores south of the river, including Cannington, Cockburn, Mandurah and Bunbury, to provide reports that identify training and development opportunities.
• Providing feedback to Management on opportunities to improve store processes.
• Facilitating coaching sessions with Team Members and Management to enhance operational knowledge and skills.
• Leading business changes and new initiatives, ensuring Team Members understand their responsibilities.
• Monitoring and driving performance to achieve key KPIs.
• Supporting store teams with operational tasks as required.

ABOUT YOU:

• Strong ability to learn and adapt to new processes and procedures quickly.
• General knowledge of retail products and the ability to quickly develop an understanding of the product range.
• Proficiency working with numbers, reporting, and performance analysis.
• Experience using retail or point-of-sale (POS) systems, or the ability to learn quickly.
• Willingness to travel to various locations within the region as required.

WHAT YOU WILL GET FROM US

Amart DNA - At the very core of our business, there's a strong pulse that we call 'Amart DNA'. It's what inspires us to jump out of bed in the morning and run to work. It drives us to push the limits and try new things. It captures what we will and won't stand for and is embedded in everything that we do.

Training and Development - We believe that in life you never stop learning. That’s why we offer programs to help progress your career, such as training for team members taking on a leadership role, our annual Women-in-Leadership program and more.

We believe in giving back – We believe in giving back to the community through our partnership with Ronald McDonald House Charities (RMHC). From fun runs, to “Make A Meals” for families at a House, through to furniture donations, workplace giving, and customer donations, RMHC is a big part of our DNA.

Reward and Recognition – We acknowledge and reward the hard work of our people. We are proud to have a culture which celebrates success at every level.

Employee Discounts – We don’t just transform the homes of our customers; our team and their families enjoy industry leading discounts across our in-store range too.

ABOUT AMART

We are proud to be Australia’s leading furniture, bedding and outdoor retailer. We are united by a clear vision 'to help transform the homes of everyday Australians everywhere!' With over 70 retail stores across the nation, multiple Distribution Centres, and a Brisbane based Store Support Centre, we are continuing to grow at a rapid pace.

INTERESTED?

Where could a career with Amart Furniture take you? We invite you to submit your application now and find out.